Bill Adjustment Policies :: Approved: 09/24/2002  

The South Island Public Service District Commission hereby adopts the following policy statement on the adjustment of water bills. This policy is to ensure the fair and equitable treatment of all customers.

 
1. Inside Leaks - The property owner will be required to provide the District a written statement describing the problem and proof of the action taken to resolve the problem. The billing adjustment will be made by averaging the water use over the prior 12 months' billing cycles, which will indicate the applicable water usage rate for all excessive use.
 
     
2. Irrigation System Leaks - The property owner will be required to provide the District a written statement describing the problem and proof of action taken to resolve the problem. The bill will be adjusted on a one-time basis per property owner. The adjustment will be made by averaging the water use over the prior 12 months' billing cycles, which will indicate the applicable water usage rate for all excessive use.  
     
3.

Delinquent Accounts Policy- Water and sewer service will be terminated to any account delinquent 15 days beyond the "Due Date" for payment. When service is discontinued for nonpayment, a $50.00 penalty fee will be collected in addition to the account balance before service is re-established.

 

Please note: Service can only be resumed between 2:00 and 4:00 PM Monday-Friday and only if payment of overdue/reconnect obligations have been fulfilled before 3:30 PM of that day.

 

Questions? Feel free to contact our Administrative Office at:
(843) 785-6224 or by EMAIL.

 

 

 
  Edited 8-OCT-13 SMS  
 
Administrative Office: 2 Genesta Street • PO Box 5148 • Hilton Head, SC 29938 :: P: (843) 785-6224
Hours of Operation: Monday through Friday, 8:30 am to 5:00 pm
Treatment Plant: 2 Lawton Canal Road • PO Box 5148 • Hilton Head, SC 29938 :: P: (843) 671-2907


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