Q: Where is my home's water shut-off located?

A: In the event of a water emergency, the shut-off to your home can be your best friend! The valve is usually located directly in front of or just past your meter box where the service line comes in. Typically this is near the street, so try to look for it first. If you can't find it, call us at 843-785-6224 and we'll be glad to help!

 
Q: There is a pump station (lift station) close by with a red light on and a loud buzzing alarm, what should I do?

A: Most of our Pump or Lift Stations are monitored by our telemetry system, so chances are a SIPSD employee is already on the way to investigate the problem. However, you can call 843-785-6224 to check on our response status. After 4 P.M., the same number can be called, but you will reach our answering machine which will then page our on-call employees.

Please do not try to reset or silence the alarm. We will be there as soon as possible to silence the alarm and fix the problem.

 

Q: I'll be renting property in your service area, how do
I set-up water and sewer service?

A: Please download the proper form from our "Downloadable Documents" page, print the form out, complete the form, and turn the form in at our Administration Office on Genesta Street. Or you may stop by the Administration Office and get the form there. Any questions please feel free to call us.
785-6224.

 

Q: I have questions about backflow prevention, who should I talk to?

A: Please call us between the hours of 9 A.M. to 4 P.M. weekdays and we'll be glad to assist you!

 

 

 
   
 
Administrative Office: 2 Genesta Street • PO Box 5148 • Hilton Head, SC 29938 :: P: (843) 785-6224
Hours of Operation: Monday through Friday, 8:30 am to 5:00 pm
Treatment Plant: 2 Lawton Canal Road • PO Box 5148 • Hilton Head, SC 29938


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